Booking Terms & Conditions

Bookings

All prices listed on the website are in United States Dollars.
Bookings may be made by telephone, e-mail, and AirBnB.
Deposits are required within 48 hours of making the booking to secure the booking.
For short notice bookings, full payment is required to secure the booking.
Guests are requested to check that booking details are correct on the confirmation email, and contact our team if there are any changes.
Unatho is a VAT registered business and all of the rates are inclusive of the 14% VAT.

In the event of a premature departure, the full stay as originally booked and confirmed will be charged.
Failure of the guest to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the pre-payment.
Cancellations made 15 to 28 days prior to the agreed arrival date forfeit 60% of the deposit.
Cancellations made 29 days or more prior to the agreed arrival date forfeit 40% of the deposit.

Our check-in times are between 16h00 and 19h00 daily. Please notify us of your arrival time so we can be sure to warmly settle you in.
Check-out time is 10h00. A late check-out levy of $20 will be charged if no prior arrangements are made and confirmed by management.

Rental of the guest house comes with a minimum stay of 5 days.
Please note that for security purposes, you will be asked to provide proof of identification at check-in.
We reserve the right to evict guests for harmful behaviour or noise. We will not tolerate any discrimination based on race, gender, marital status, sexual orientation or disability.
The interior of the guest house is a strictly non smoking area. Guests are permitted to smoke outside in the garden area.
Pets are not permitted although Guide Dogs are welcome.
Right of admission is reserved.